VILLA COCO BAY
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General rules
To ensure that all our visitors have an enjoyable experience, we ask that you follow some basic rules during your time here.
These rules are designed to keep the environment safe, quiet and clean for all. Thank you in advance for your cooperation and we hope you have a wonderful stay.
Respect the Neighborhood and Tranquility:
Respect the hours of silence:
- Please, keep the noise to a minimum between 22:00 and 08:00 to respect the rest of the neighbors and other guests.
Not supported holidays:
- The festivals and large events are not allowed in the villa without prior approval. We want to maintain a relaxed and friendly atmosphere for all guests and respect the tranquility of the neighbors.
Responsible use of the Facilities:
Care of the facilities:
- We ask that you try the villa and its facilities with the greatest of care. Any intentional damage or gross negligence will be the responsibility of the guest and may result in added costs.
No smoking in the interior:
- Smoking is not allowed inside the villa. If you wish to smoke, please do so in the designated areas outdoors. Smoking areas are the area of the swimming pool, solarium and terrace.
Responsible use of water and electricity:
- Help us to conserve the natural resources by using water and electricity in a responsible manner. Turn off lights, air conditioning and other appliances when you're not using.
Close the doors and windows:
- Make sure to close doors and windows when you go out of the village to prevent damage from the weather and for security reasons.
For more information on our access guide click here.
Waste management
- Please deposit trash in the container. The trash should be taken out of the villa regularly to prevent odors and attract pests.
Use of the Barbecue
- Power:
- Use of coal: Put an adequate amount in the center of the grill.
- Power-on security: Use pills or lighter fluid; never gasoline.
- Standby time: Standby for 20 to 30 minutes until the charcoal is covered with ash white before cooking.
- Cooked:
- Keep your distance: Kitchen safety, especially if there are children close by.
- Proper tools: Use needle-nose pliers available under the grill to avoid burns.
- Heat Control: Adjusts the grill if the temperature is too high to avoid burning the food.
- Supervision: Never leave the barbecue unattended while in use.
- Off:
- Off natural: Let the charcoal to turn off only; do not use water.
- Security: once cold, empty the ashes into the cube designated.
Rules for Pets:
Pets:
- If you have brought a pet, be sure to comply with the rules established for their care. Pets should not stay alone in the villa, and must always be supervised.
- For more information on the pet policy click here.
Standards of Safety and Responsibility:
In case of bad weather:
- In case of storms or bad weather, make sure to pick up the furniture outside, and close the parasols or awnings to avoid damage.
Responsibility on keys:
- In case of loss of the keys of the villa, there will be a charge for replacement. Please, make sure not to leave keys unattended.
Responsibility for belongings:
- We are not responsible for the loss of personal items. Be sure to protect your belongings and do not leave valuables unattended.
Check-in, Check-out and Parking:
Check-in spot:
- We ask that you respect the time of check-in so that we can prepare the villa prior to your arrival. Please notify us if the time that you will arrive to the accommodation in advance.
For more information about the check-in click here.
Check-out point:
- We ask that you respect the time of check-out so that we can prepare the villa for the next guests. If you need more time, please check with us in advance to check availability.
For more information on the check-out click here.
Parking:
- If you're in a vehicle, use designated parking areas.
Please, do not block the entrances of the villa or the accesses of the neighbors.
Communication and Troubleshooting:
Notification of incidents:
- If you experience any problems or malfunction during your stay, inform us immediately so that we can fix it as soon as possible.
Claim sheet:
- There are complaint forms are electronic or printed at the disposal of the clients. To order, fill in the contact form and we will be in touch with you as soon as possible.