VILLA COCO BAY
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Pricing policy
In Holiday Hosting Canarias, our goal is to offer our guests the prices are clear and transparent.
The rates to book your stay at Villa Coco Bay are influenced by several factors, including the booking platform used, the number of guests and the season of the year. Please carefully review the following details:
Platforms booking:
- The price of your stay can vary depending on the platform through which you make your reservation (such as Booking.com, Airbnb, etc).
- In addition, the direct bookings through our website are available and can offer prices and promotions different.
- The final price includes all applicable taxes (IGIC 7%), and any other mandatory charges such as cleaning, or management. There will be No additional charges once the booking is confirmed not to be the guest hire extra services, which do have an additional cost.
Number of guests:
- The price is determined according to the number of people staying at Villa Coco Bay, with a minimum of 1 host, and a maximum of 6 guests. The fee will be adjusted accordingly to accommodate the number of people in your group.
- The booking is only allowed for the maximum number confirmed. If you are staying more people than allowed will be charged an additional fee. The property may not be occupied or used by a number of people who exceed the limit of the maximum allowed.
Promotions and discounts:
- You can offer promotions and special discounts on every booking platform, as well as on our website. These promotions can be similar between platforms, or may differ depending on the platform or website you use to make your reservation.
- We recommend you to check the platform specific reserve or our web page to obtain promotional offers most accurate and current.
Prices and booking:
- Our prices for accommodation can also vary according to the season of the year, with different rates for seasons of high demand, such as the Christmas holidays, summer and other periods of high occupancy.
- We recommend to book early during these periods to ensure the best rate possible.
- The client has the responsibility to review the booking confirmation immediately upon receipt to ensure that all the details are correct. In case of detecting any error, you must notify us immediately. If error notification is not performed in a timely manner, the customer may lose the right to cancel the booking.
Prices for extra services:
- The prices of the extra services may vary depending on the platform on which you make your reservation (such as Booking.com, Airbnb, etc), as each may offer different packages or conditions. It is important to note that these additional services are not linked directly to the base fare of your accommodation and can be offered with different conditions or prices depending on the platform used. We encourage you to review carefully the options available on the platform where you made your booking to make sure you get the services that will best fit your needs.
- You have the possibility of hiring extra services during the process of booking, check-in and post-check-in, regardless of your accommodation booking. This allows you to customize your stay with additional options, such as shuttle service, rental of equipment, additional house cleaning services, among others.
- Sometimes, the reservation platforms or our official website can offer promotions or discounts on extra services. These discounts may vary, so it is advisable to compare the available options.
- Some extra services may be subject to limited availability, especially in high seasons. We recommend to book these services in advance for pre-check-in to ensure their availability during your stay. If you are requested during the stay, depending on the extra service, we will not be able to ensure that it is available on time. In case you have to cancel, we will refund the full amount of the extra service canceled.
- When you choose the extra services in Villa Coco Bay, we assure you that your experience will be more comfortable and adapted to your preferences. Do not hesitate to contact our team if you have any questions or need more information about the services available.
Price of the security or protection rate:
Deposit bail or security fee:
- The deposit bond or security fee is a standard measure to ensure the protection of the property during your stay. The amount and conditions may vary depending on the booking platform you've ever used.
- There will be both, deposit bond and security fee, at the same time. Apply one of the two, depending on the conditions of the booking platform. If you include a deposit bond, you will apply the rate of security, and vice versa.
The deposit bond may be a fixed amount or a percentage of the total of your reservation. If you do not include the amount of this deposit, you will be charged a fee for protection during the check-in, with a non-refundable amount.
The deposit bond:
- The amount of the deposit for bail will depend on the platform through which you made the booking. This can be included in the total price of the accommodation, or be charged separately. During the recruitment process and/or payment of your stay, the platform shows you clearly if the deposit is included or if it will apply to additional way.
- The amount of the deposit bond may be one of the following values as the maximum reference: a fixed amount of up to€ 500 or a percentage of up to 30% of the total of your booking, depending on the portal used.
- This deposit is intended to cover the potential damages in the property during your stay. The owner or the booking platform retain it temporarily and, in case of not having issues, you will be refunded within a maximum of 5 business days from the date of your departure.
Are there any problems with the refund of the security deposit for the bail bond?
- If, after the period of 5 working days after your departure, you have not received the refund of your deposit by deposit, check first the specific conditions of the booking platform and make contact with them.
- In the event that the reservation has been made through www.hhcanarias.com, you should report the incidence of, by their form contact. Once you have sent your request, the support team will process your review for your management.
- If you do not receive a reply email after requesting the refund, check your spam folder. If you still cannot find it, contact once again from the form of contact to move the incident.
The protection rate:
- If the platform through which you made your booking did not include a deposit, you will apply a rate of protection at the check-in. This rate has a maximum amount of 50€ per stay (regardless of the number of guests) and is non-refundable. Its aim is to provide a basic coverage in case of small damages that may occur during your stay.
Cancellation policy and Refunds:
- The 100% of the payments made it is refundable if cancellation is made 30 days or more prior to the date of arrival.
- The 50% of the payments made it is refundable if cancellation is made 7 days or more prior to the date of arrival.
- Refunds will not be given if the cancellation is made with less than 7 days prior to the arrival date.
- These cancellation conditions may vary depending on the platform used to make the booking (as Booking.com, Airbnb, etc). We strongly recommend that you check the cancellation policy specific to the platform from which you make the reservation, as that may apply to different terms.
Modification policy at the Reserve:
Amendments Dates:
- The modifications of the dates of your stay are subject to availability and the rates applicable at the time of making the change.
- Modifications are permitted at no additional cost if requested more than 30 days in advance to the original arrival date.
- If the amendment request is made between 30 days and 7 days before the date of arrival, there will be a surcharge 50% on the original fare.
- The modification requests received with less than 7 days prior to the arrival may not be processed, and the reservation will be subject to the cancellation conditions of the original.
- Change in Number of Guests:
- The number of guests may be modified, provided they do not exceed the maximum permitted capacity of 6 people.
- Any increase in the number of guests should be notified with at least 7 days in advance and may lead to an adjustment in the fee.
- The decrease in the number of guests does not affect the total price of the reservation is already confirmed.
Modification request:
- All amendment requests must be made in writing to via our contact form or through the booking platform used.
- The changes will be confirmed in writing once processed. In case you do not receive confirmation, we ask that you get in touch with our team to ensure the correct management of your request.
